Returns, Refunds & Complaints at West Hampstead Florist

Our Commitment to Fresh Flowers in West Hampstead

At West Hampstead Florist, we take great pride in delivering the freshest flowers to residents and businesses throughout West Hampstead and the surrounding areas. As a trusted local florist, our team ensures that every arrangement leaves our shop fresh, vibrant, and ready to delight. We stand by the quality of our flowers and our reputation for providing exceptional customer satisfaction.

Damaged-on-Arrival Policy

We do everything possible to package our bouquets and arrangements securely, but very rarely, damage or issues can occur during delivery. If your flowers have arrived in a less than perfect condition—whether that's wilting, bruising, or broken stems—please contact us as soon as possible on the day of delivery or within 24 hours. To help us resolve your issue promptly, we may ask you to provide a photograph showing the problem.

Freshness Guarantee and Window

Your satisfaction and enjoyment are important to us. Our fresh flowers guarantee means every bouquet is crafted and dispatched from our West Hampstead shop with care and attention. We promise that our flowers will look fresh and beautiful on arrival and, with proper care, last for at least five days from the date of delivery. If your flowers appear wilted or do not seem fresh within this window, please get in touch so we can put things right.

Refund and Replacement Options

If your flowers have arrived damaged, or do not meet our freshness guarantee, we offer flexible options to ensure your satisfaction. Depending on the situation, you can choose from:

• Replacement: We will prepare and deliver a new bouquet at the earliest opportunity, at no extra cost.
• Refund: When a replacement is not feasible or preferred, we may arrange a full or partial refund for your order, depending on the circumstances.

We handle each case personally and fairly, taking into account your preferences.

Complaints Process

We are always here to listen and help. If you have a complaint or concern, we encourage you to contact our team as soon as possible, providing relevant details such as your order reference, date of delivery, and a description of the issue. Once we receive your complaint, we will:

1. Acknowledge your complaint promptly and keep you updated during the resolution process.
2. Investigate any concerns carefully, including reviewing any photographs or evidence provided.
3. Offer a fair outcome, which may include a replacement, refund, or another resolution that best addresses your situation.

Your feedback is important—it helps us maintain high standards and continue serving West Hampstead with pride and integrity.

A Trusted West Hampstead Florist

West Hampstead Florist is proud to be a local business serving households and businesses in West Hampstead and nearby areas. Our commitment to premium quality, fresh flowers, and caring customer service sets us apart. Thank you for choosing us to bring beautiful blooms into your home or workplace. If you have any questions about our Returns, Refunds & Complaints policy, please don’t hesitate to reach out. Your satisfaction is our top priority.