These Terms and Conditions govern the use of our online flower delivery service at West Hampstead Florist. By placing an order through our e-commerce platform, you agree to comply with and be bound by these terms. These terms apply to all customers in West Hampstead and the surrounding areas. If you do not agree with any part of these terms, please refrain from ordering from our website.
West Hampstead Florist specialises in the online sale and delivery of fresh flowers, bouquets, arrangements, and related products. Our flower delivery service is available to customers located in West Hampstead and neighbouring districts. We aim to provide prompt, reliable delivery and a seamless online ordering experience.
Placing an order for flower delivery from West Hampstead Florist is straightforward and user-friendly. Please read the steps below to ensure your order is processed smoothly:
Orders are only considered accepted once we issue an order confirmation. If your requested products are unavailable, we will contact you as soon as possible to discuss substitutions or alternatives.
Payment for all flower deliveries in West Hampstead and surrounding areas must be made in full at the time of ordering via our secure online payment system. We accept common UK credit and debit cards. All transactions are processed in British Pounds Sterling (GBP).
Prices listed on the website include VAT, where applicable. Delivery fees are stated at checkout prior to payment. We reserve the right to adjust prices for our products and delivery services at any time, though such changes will not affect orders already confirmed and paid.
It is your responsibility to ensure the accuracy of the payment information provided. In the event of a payment failure, your order will not be processed until payment has been successfully made.
We deliver flowers to West Hampstead and its surrounding areas as specified at checkout. Delivery is subject to availability and prevailing conditions. We cannot guarantee precise delivery times but aim to deliver within your requested time window where feasible. In the event of delays due to unforeseen circumstances, such as weather or traffic conditions, we shall inform you promptly.
Deliveries are made to the address provided during the order process. If the recipient is unavailable, we may attempt to leave the flowers with a neighbour, at a safe location on the property, or, if neither is suitable, a delivery note will be left with instructions on how to rearrange delivery or collection.
It is your responsibility to ensure that correct and complete delivery details are provided. We accept no liability for failed deliveries due to incorrect or incomplete addresses or for perishable goods left unattended under these terms. Additional delivery charges may apply for redelivery.
We make every effort to deliver flowers in perfect condition. Due to the perishable and seasonal nature of flowers, minor variations from product images may occur. Where necessary, we reserve the right to substitute individual flowers or packaging with items of equal or greater value and quality.
You may cancel or amend your order up until 24 hours prior to the scheduled delivery date for flower orders. All cancellations or changes must be requested by contacting us through the channels provided on our website, quoting your order reference.
If you wish to cancel your order with less than 24 hours' notice, we reserve the right to retain up to 100% of the order value to cover preparation and perishable stock loss.
If we are unable to deliver your flowers due to circumstances beyond our control or are forced to cancel your order, our liability is limited to refunding the original purchase price of that order.
Should you be dissatisfied with the quality of your flower delivery, please notify us promptly, ideally within 24 hours of receipt. Where appropriate, we may offer a replacement or refund. Proof of the issue, such as photographs, may be required to assist us in reviewing your complaint.
Our flowers are perishable, and returns may not be possible. In cases where returns are permitted, items must be returned in their original packaging and in unaltered condition, except to the extent necessary to check their nature or quality.
Refunds are processed to the original payment method within 5-7 working days of an approved claim. Our decision in relation to complaints or issues with orders is final.
West Hampstead Florist will not be liable for any consequential, indirect, or special loss (including loss of business, goodwill, or data) resulting from your use of our website or online flower delivery service. Our liability for direct loss is limited strictly to the purchase price you paid for the product ordered.
We accept no liability for failure to perform our obligations where such failure is due to events beyond our control (force majeure), including but not limited to extreme weather, traffic disruptions, acts of God, government restrictions, or industrial action.
Nothing in these terms shall limit our liability for fraud, death, or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under UK law.
You agree to use our website and flower delivery service for lawful purposes only and not to contravene any UK applicable laws or regulations. You agree not to submit false information or place fraudulent orders. Misuse of the service may result in refusal of future orders.
Customers must be at least 18 years of age to place online orders. By ordering, you confirm you are legally able to make purchases under UK law.
All content on the West Hampstead Florist website, including text, images, graphics, logos, and design, is the property of West Hampstead Florist or its licensors and is protected by UK intellectual property laws. You may not copy, reproduce, or use this content without express written permission from us.
We are committed to safeguarding your privacy. Please refer to our privacy policy for details on how your personal information is collected, used, and protected in connection with your orders. By using our website and flower delivery service, you consent to our data handling practices as described therein.
We reserve the right to revise these terms and conditions at any time by updating this page. Changes will not affect orders already accepted. Customers are encouraged to review these terms regularly in order to stay informed of any updates.
These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising from or relating to them are governed by the laws of England and Wales. By placing an order with West Hampstead Florist, you agree to submit to the exclusive jurisdiction of the English courts.
For any queries, complaints, or to exercise your cancellation rights, please contact our customer service team using the details provided on our website. We are committed to excellent customer service and will endeavour to address your needs promptly and efficiently.
Thank you for choosing West Hampstead Florist for your flower delivery needs in West Hampstead and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Hampstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Hampstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
